Frequently Asked Questions

Creating a Betpex account takes just a few minutes. Click the Register button, enter your full name, a valid email address, and a secure password. You will also need to provide your date of birth to confirm you are 18 or older. Once submitted, check your inbox for a verification email and click the confirmation link to activate your account.

You must be at least 18 years of age — or the higher minimum age required by the applicable operator or license jurisdiction — to register and play on Betpex. Age verification is carried out during registration and may be repeated before withdrawals are processed. Accounts found to belong to minors are closed immediately and any associated funds are forfeited.

No. Each player is permitted to hold only one active Betpex account. Creating duplicate accounts is a breach of our Terms and Conditions and may result in all accounts being permanently closed and any balances being voided. If you have accidentally created a duplicate account, please contact our support team at [email protected] immediately so we can resolve the issue.

Betpex follows standard Know Your Customer (KYC) procedures. You may be asked to submit a copy of your CNIC (Computerised National Identity Card), a recent utility bill or bank statement showing your address, and in some cases a photograph of the payment method used to deposit. Documents are reviewed securely and used solely for identity verification purposes as outlined in our Privacy Policy.

On the login screen, click Forgot Password and enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive in your inbox. Follow the link, set a new strong password, and log back in. If you continue to have trouble, contact our support team via live chat or email.

Betpex displays balances and accepts deposits in Pakistani Rupees (PKR). Amounts throughout the platform — including deposit minimums, withdrawal thresholds, and bonus values — are expressed in PKR for the convenience of Pakistani players. Cryptocurrency deposits are also supported; crypto amounts are converted to PKR equivalent at the time of transaction.

Betpex supports a range of payment methods familiar to players in Pakistan. These include local bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah, as well as digital wallet options such as Easypaisa, JazzCash and Raast. Cryptocurrency deposits via BTC, USDT and ETH are also available. Please note that payment provider names are context references only — they do not imply those providers endorse or support gambling services.

The minimum deposit on Betpex is PKR 500. This low entry point is designed to make the platform accessible to players across Pakistan, whether you are in Karachi, Lahore, Islamabad or anywhere else. Specific minimums may vary slightly depending on the payment method chosen, so always check the cashier screen for the most up-to-date figures before completing your transaction.

Withdrawal processing times vary by method. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah typically take 1 to 3 business days once approved. Easypaisa and JazzCash withdrawals are generally faster, often completing within 24 hours. Cryptocurrency withdrawals are usually processed within a few hours, subject to network conditions. All withdrawals require your KYC verification to be complete before funds are released.

Betpex does not charge platform fees on standard deposits or withdrawals. However, your payment provider — whether a bank, mobile wallet, or cryptocurrency network — may apply their own transaction fees independently. These third-party charges are outside our control. We recommend checking with your bank or wallet provider for their current fee schedule before initiating a transaction.

Most deposits are credited instantly. If yours has not appeared after 30 minutes, first check your payment provider's transaction history to confirm the transfer was completed. Then contact Betpex support at [email protected] with your transaction reference number and amount. Our team will investigate and manually credit the deposit once the payment is confirmed on our end.

Betpex covers a wide range of sports markets. Pakistan cricket fans will find comprehensive coverage of international Test and T20I matches, ICC tournaments, and the Pakistan Super League (PSL). Other popular markets include international football, UFC and MMA fight nights, tennis, basketball, and kabaddi. Live in-play betting is available on most major events so you can place bets as the action unfolds.

Live in-play betting allows you to place wagers on events that are already in progress. Odds update in real time based on what is happening in the match — so if Pakistan needs 30 runs off the last 3 overs in a T20 chase, the live odds will reflect that pressure. Simply navigate to the Live section of the sportsbook, select an active event, choose your market and stake, and confirm your bet before the odds refresh.

Betpex offers a full casino lobby including hundreds of slot games from leading providers, classic table games such as roulette, blackjack and baccarat, and a live casino section with real dealers streaming from professional studios. Live casino games are particularly popular as they replicate the feel of a physical casino while being fully accessible from your mobile or desktop device in Pakistan.

Yes. Betpex is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download is required, though a dedicated app may be available depending on your region. The mobile interface adapts to smaller screens, keeping navigation clean and game loading fast even on standard Pakistani mobile data connections.

The minimum stake for a single sports bet on Betpex is PKR 100. For accumulator or multi-leg bets, the same PKR 100 minimum applies to the overall bet slip. Maximum stake limits vary by sport, market and event — high-profile matches such as Pakistan vs India T20Is or PSL finals may carry specific limits. These limits are displayed on the bet slip before you confirm your wager.

Betpex offers several promotional incentives including a welcome bonus for new registrations, reload bonuses for existing players making additional deposits, free spins on selected slot games, and enhanced odds on major sporting events like ICC World Cup matches or PSL finals. Specific bonus terms — including minimum deposit amounts, wagering requirements and expiry dates — are published on the Promotions page and in our Terms and Conditions.

A wagering requirement specifies how many times you must bet through a bonus amount before any winnings derived from it can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you must place a total of PKR 10,000 in qualifying bets before the bonus converts to withdrawable cash. Full wagering terms for each promotion are listed in the respective bonus offer on the Promotions page.

Generally, Betpex bonuses cannot be stacked or used simultaneously. Only one bonus may be active in your account at a time. If you opt into a new promotion while an existing bonus is active, the new offer will queue until the current one is either completed or forfeited. Please review the specific terms of each offer before activating it to avoid forfeiting a bonus you intended to keep.

Yes. All Betpex bonuses have an expiry period, which is stated clearly in the individual promotion terms. Typically, bonuses must be activated within a set number of days from the date they are credited, and wagering requirements must be completed within a further window — often 7 to 30 days depending on the offer. Expired bonuses and any associated winnings are automatically removed from your account.

Betpex uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Personal information such as your name, CNIC details and payment data is stored on secure, access-controlled servers. We do not sell or share your personal data with unauthorised third parties. Full details of how we collect, store and use your data are set out in our Privacy Policy.

Betpex provides a comprehensive suite of responsible gambling tools including deposit limits, loss limits, session time limits, reality check notifications, a Take a Break feature (24 hours to 1 month), and full self-exclusion for periods ranging from 6 months to permanent closure. All tools are accessible from your account settings or by contacting support at [email protected]. Reductions in limits take effect immediately; increases are subject to a 24-hour cooling-off period.

To self-exclude, log in to your account, navigate to Account Settings, select Responsible Gambling, and choose Self-Exclusion. Pick a duration — 6 months, 1 year, 2 years, 5 years or permanent — and confirm your selection. Your account will be deactivated immediately, marketing communications will stop, and re-registration will be blocked for the chosen period. You can also request self-exclusion directly by emailing [email protected].

Online gambling in Pakistan is subject to significant restrictions under the Prevention of Gambling Act, 1977. Betpex does not claim to be licensed or authorised by the Government of Pakistan, the PTA, the State Bank of Pakistan, or any provincial authority. It is each player's sole responsibility to understand and comply with applicable local laws before registering or depositing. This answer does not constitute legal advice — please consult a qualified legal professional if you need guidance.

Betpex customer support is available 24 hours a day, 7 days a week via live chat on the platform and by email at [email protected]. Our support team can assist with account issues, deposit queries, bonus questions, technical problems and responsible gambling requests. Response times via live chat are typically within a few minutes. Email responses may take up to 24 hours during peak periods. Support is available in English and Urdu.